Good Afternoon,**I have been contacted by the below Hotel informing me that they have h...

GetHuman4864257's Cancel a Reservation issue with Hotels.com from May 2020

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The issue in GetHuman4864257's own words
Good Afternoon,**I have been contacted by the below Hotel informing me that they have had to cancel my reservation on **th May as they are only accepting Key Workers.**The Hotel have cancelled my booking and confirmed that the Booking Number was **************** (Via Hotels.com * Expedia). However they said I also had to contact you direct to cancel or I may be charged.**Unfortunately I cannot locate the confirmation email from the time of booking and nothing shows up on my account. Also when I try to cancel online the Booking Number the Hotel provided me does not register.**I have included as much information as possible below. Can you please confirm that this has been cancelled and I will not be charged? *****Confirmation number (Provided by hotel) – *******************Email address used to make the reservation: *****@***.com or *****@***.com ***Accommodation name and location: The Marine Hotel, * The Front, Hartlepool, TS** *BS – ***** *********Check-in and check-out dates: Check in Wednesday **th May * Check out Friday **th***Guest name: Craig Ball

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Hotels.com

Cancel a Reservation issue
Reported by GetHuman4864257
May 24th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 2690 others
0 customers following this

Timeline

GetHuman4864257 started working on this issue
May 24th, 2020 12:47pm

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