I'm trying to reach you for phone, email and I not receive any answer, today it suposse...

GetHuman4458319's customer service issue with Hotels.com from March 2020

Help with my Hotels.com issue
The issue in GetHuman4458319's own words
I'm trying to reach you for phone, email and I not receive any answer, today it suposse start my reservation but I cancelled because obvious razon, I know Hyatt place is refundind every cancelled reservation not matter kind policy because I'm costumer from Hyatt place Chicago and they told me that **So at least answer my email and I know you take care my case later***Thank you**Good afternoon. **I tried many time to reach you but its impossible.**My issue is I made a book march ****** to use for next week march ** to ** my booking number is *************.**I know the policy say is not refundable but is not my fault because the goverment is going to close all public places, my flight was cancel and everything is for coronavirus...**So try to help me with this, I think the better way is to refund or give me a credit to use it later.***Thank you,**Oscar Tirado

GetHuman4458319 did not yet indicate what Hotels.com should do to make this right.

How GetHuman4458319 fixed the problem
Call everyday until customer services answer and they resolved my issue inmedietally
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Hotels.com

Customer service issue
Reported by GetHuman4458319
Mar 21st, 2020 - a year ago
Fixed
GetHuman4458319 shared how to fix
Seen by 7 customers so far
Similar issue to 1917 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4458319 started working on this issue
Mar 21st, 2020 8:29pm
GetHuman4458319 confirmed the issue is fixed. Hooray!
Mar 22nd, 2020 8:42pm