Hello! Yes my wife and I booked a hotel in Sicily on your site. Confirmation number...

GetHuman-jcalavit's Cancel booking issue with Hotels.com from June 2019

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The issue in GetHuman-jcalavit's own words
Hello! Yes my wife and I booked a hotel in Sicily on your site. Confirmation number ************. Hotel name Apartment with one bedroom in Catania . Now I received a welcome email from them and when I noticed there was a $*** euro damage deposit I asked if no damage would I receive it back they replied yes. Than I emailed them that we looked on google earth and realized all the photos and descriptions of the hotel were false , they then never replied back. That’s when I realized something was wrong. Then I contacted your agents by phone over a week ago with my concerns they viewed the photos and also agreed that they weren’t the actual hotel. First the description says it’s ***m (***yards) to beach, there’s a railroad yard with a lot of tracks and a bus station too! Second the photos in particular ** property grounds is not true ** guess room is a inside of church *** property grounds pillars this is not there property *** front of hotel at night this is not even a hotel *** view from hotel is false! Also they state they have a outdoor tennis court not true again! Now I’ve been dealing with multiple agents whom called them and emailed the property )in this matter and * supervisors (Mary and Amy) and they’ve tried calling the property many times with no answer and have sent emails to them with no reply for a week now! Mary I talked to on Saturday June * also looked at photos and agreed that they are false. she would have an investigation team look at this and email me or phone me which I didn’t receive! I will file a dispute charges with my credit card if I don’t receive a full refund from Hotels.com! You should be thanking me for discovering this fraudulent listing. My phone is ***-***-**** email *****@***.com Thank you, James Calavitta**Sent from my iPhone*Sent from my iPad

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Hotels.com

Cancel booking issue
Reported by GetHuman-jcalavit
Jun 5th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1499 others
0 customers following this

Timeline

GetHuman-jcalavit started working on this issue
Jun 5th, 2019 1:37pm