I have been sending emails upon emails to you company because ypu have made an in corre...

GetHuman-oostenbr's customer service issue with Hotels.com from April 2019

Help with my Hotels.com issue
The issue in GetHuman-oostenbr's own words
I have been sending emails upon emails to you company because ypu have made an in correct booking. I do not get any response from you:*Booking ref: *************I booked * room for * adults. Myself, my husband and daughter. as soon as the confirmation came through I saw that the room was for * adults only. I immediately emailed Hotels.com. after several no replies from your Co I phoned the Hotel and was told that they do have * room left, but I have to make arrangemants with you. WHAT MUST I DO NOW. There is a no cancellaion on that booking and the reservation was paid in full???????????*Lorette Oostenbrink

GetHuman-oostenbr did not yet indicate what Hotels.com should do to make this right.

How GetHuman-oostenbr fixed the problem
I Googled the local telephone number of Hotels,com. the call was forwarded to somewhere in India. The problem was solved while I was put on hold.*I was very surprised that the operator was super kind and went out of his way to fix the problem. Thank you
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Hotels.com

Customer service issue
Reported by GetHuman-oostenbr
Apr 11th, 2019 - 2 years ago
Fixed
GetHuman-oostenbr shared how to fix
Seen by 8 customers so far
Similar issue to 1220 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-oostenbr started working on this issue
Apr 11th, 2019 8:50am
GetHuman-oostenbr confirmed the issue is fixed. Hooray!
Apr 12th, 2019 10:06pm

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