I booked the Riu Palace Tropical Bay* Negril Jamaica for Jan **-** ****. on Hotels.com...

GetHuman-prmri's overcharge issue with Hotels.com from March 2019

1 view
384 similar
0 following
Help with my Hotels.com issue
Next: our robot will wait on hold for GetHuman-prmri to get a Hotels.com rep on the line!
Always use the GetHuman Phone tocall Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-prmri's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-prmri may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-prmri's own words
I booked the Riu Palace Tropical Bay* Negril Jamaica for Jan **-** ****. on Hotels.com. I realized I had booked a jr suite instead of a suite and went right back and booked a suite. When I got to the hotel they said it was booked for only * person. For some reason your site changed the * of passengers from * to *. That had never occurred to me before on your site. Nevertheless, they charged us an additional $**** which combined with what we had already paid, brought the room rate to $*** per night. At the time their rack rate was $***. I have written to Riu and they refuse to help me because I booked through you. They say you are my ‘tour operator” and the only ones that can help me. I have stressed to them that my issue is with them since they are the ones that charged us the $****. I understood I would be charged for * but it should have been approx $****.*Can you help or will you try to send me back to Riu who already have said “too bad”.**Thank you,*Patricia Martin, loyal customer
GetHuman-prmri did not yet indicate what Hotels.com should do to make this right.
I have an issue with Hotels.com too
How GetHuman-prmri fixed the problem
We are waiting for GetHuman-prmri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-prmri fixes it.
This email address isn't valid


overcharge issue
Reported by GetHuman-prmri
Mar 27th, 2019 - 22d ago
I have an issue with Hotels.com too
Not resolved
Seen by 1 customer so far
Similar issue to 384 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-prmri started working on this issue
Mar 27th 9:15pm