Reservation confirmation ************.**Multiple emails sent to the hotel advising we h...

GetHuman-andrewna's customer service issue with Hotels.com from January 2019

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The issue in GetHuman-andrewna's own words
Reservation confirmation ************.**Multiple emails sent to the hotel advising we have a booking on Friday March **th to Tuesday April *nd but will not arrive in Beijing until **:** Saturday **th March, so will not be checking in until later Saturday morning. We have booked the room ready to include the night before so we can do this. Please do not treat this as a no show as we will be arriving on Saturday.**Please also note that in the room we will require * roll away beds for children. Please confirm this will be provided.**No reply from the hotel after * requests.
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Hotels.com

Customer service issue
Reported by GetHuman-andrewna
Jan 9th, 2019 - a mon ago
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GetHuman-andrewna started working on this issue
Jan 9th 2:31pm