We booked a hotel through Hotels.com that told us there was a waterpark at the location...

GetHuman632859's customer service issue with Hotels.com from April 2018

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The issue in GetHuman632859's own words
We booked a hotel through Hotels.com that told us there was a waterpark at the location. The waterpark isn’t open during the week and even on the weekend, the waterpark is currently having work done and we cannot use it. We only booked this hotel because of the water park and were not informed of either of these things. We would like a refund and to rebook a different hotel room (* rooms actually) in the same city at a hotel with a pool.**Kristin and Wally Scheurer
GetHuman632859 did not yet indicate what Hotels.com should do to make this right.
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Customer service issue
Reported by GetHuman632859
Apr 26th, 2018 - 10 mons ago
I have an issue with Hotels.com too
Not resolved
Seen by 5 customers so far
Similar issue to 897 others
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GetHuman632859 started working on this issue
Apr 26th, 2018 11:00pm