Scheduled a measure appt for carpet installation and paid fee. Took Day off and sat at...

GetHuman3854862's customer service issue with Home Depot from October 2019

Help with my Home Depot issue
First: share to improve GetHuman3854862's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3854862 may need:
Name, Order Number, Account email (for online orders), Order date, Receipt Image, and Phone number
The issue in GetHuman3854862's own words
Scheduled a measure appt for carpet installation and paid fee. Took Day off and sat at home waiting for company to arrive. No one arrived. Called company back and was told they never confirmed appt, even though I had a confirmation number and confirmation Page and paid the fee. Waited around another day for them to arrive. Received measure and appraisal. Called and confirmed order and was told it was a fast install and they would complete job within a week. Called install company and was told install would not be completed for almost a month. Was told by install company there was nothing they could do and I should just cancel my order when I told them I placed the order because I needed it in * days because I had an open house scheduled on my home. Called company back and was informed that I have to come in to store to cancel the order as if I haven't been inconvenienced enough by the company. The store is ** minutes from my home. My fianc* called to speak to someone at Home Depot that we booked the order with and they were very rude to her and they hung up the phone on her.

GetHuman3854862 did not yet indicate what Home Depot should do to make this right.

How GetHuman3854862 fixed the problem

We are waiting for GetHuman3854862 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Home Depot's attention and get better help faster. Tap below to get started.
Having Home Depot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Home Depot

Customer service issue
Reported by GetHuman3854862
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 1976 others
0 customers following this

Timeline

GetHuman3854862 started working on this issue
Oct 30th, 2019 4:58pm