I bought a tool chest online January **, ****. Order *W*********. I paid for the ship t...

GetHuman-skwind's customer service issue with Home Depot from September 2018

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The issue in GetHuman-skwind's own words
I bought a tool chest online January **, ****. Order *W*********. I paid for the ship to the home option. I was charged an incorrect amount of sales tax (*.*% instead of *.*%). I contacted Home Depot several times and got nowhere. I finally emailed and then spoke to someone at the tax department. They said they would issue a refund to my original form of payment. Unfortunately, the credit card I had used had to be closed because of fraudulent activity. Then I was assured a check would be issued. About * weeks later, I received a refund check in the mail. It was not made out to me! It was made out to my ranch name. We don't have a ranch name bank account, therefore I cannot cash the check or deposit the check. There was no reason this check should have been made out to that name. I have tried to contact the same representative for two months now with no response at all. I have a check here that is worthless and Home Depot will do nothing about it.

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Home Depot

Customer service issue
Reported by GetHuman-skwind
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 519 others
0 customers following this


GetHuman-skwind started working on this issue
Sep 15th, 2018 1:53pm