We bought * bags is Sakrete All Weather Blacktop patch Saturday, September *th, at the...

GetHuman-tierneca's customer service issue with Home Depot from September 2018

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The issue in GetHuman-tierneca's own words
We bought * bags is Sakrete All Weather Blacktop patch Saturday, September *th, at the Home Depot here in Hurricane*Tesys Valley and used it at the end of our driveway. We finished at noon and the weather was good and did it exactly as it said. We tamped it down real good and my husband even used his backhoe to tamp it. We have a circular driveway and used the other side to get out. On Sunday it rained and I walked down to look at it and some had washed away and it was still real soft.*Called our local Home Depot and talked to a man and he was wanting to know if we had heated it that is what he does and of course I said No. Anyhow I asked to speak to manager and he told me to call Sakrete because they stand by their products. Monday I called and talked to Chris Courtney and I could tell he was not going to help he kept trying to talk over me and I told him I would email him pictures. He emailed me back and told me it wasn't the right application for blacktop patch and that it took between **-** days for it to cure. I told him by looking at reviews on this other people have had the same problem. Complete BS.*I spent $*** for this product and I feel I have been ripped off*I am wondering why Home Depot is selling this product? Complete misrepresentation as to what is written on the bag. And by the way, my husband is a contractor and this is not the first time we have used black top patch and have had no problem but it wasn't this brand.

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Home Depot

Customer service issue
Reported by GetHuman-tierneca
Sep 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 504 others
0 customers following this

Timeline

GetHuman-tierneca started working on this issue
Sep 11th, 2018 5:01pm

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