* dirty rooms and possible mold with a lying gm

GetHuman6135360's customer service issue with Holiday Inn from June 2021

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The issue in GetHuman6135360's own words
Here are photos of my recent stay in Auburn Indiana. * different rooms, we were scheduled to stay * nights but only stayed one due to the condition of this hotel. We had to check out after the first night due to the horrible mildewy*sewage smell in the *rd room. The hotel has damage all throughout, with terribly stained floors. Crumbs of food all throughout and all around the furniture, around bed edges, USED bedding on the beds, the ledge in the bathroom under the mirror appears to NEVER be cleaned in ANY room, if you refer to the picture of the tissues box which is super dusty*dirty (I don't know what was all over them) also in the corner behind the tissue box is yellow? ** I was moved * different times and a GM Erica called me and very insincerely apologized, offered a $** credit? And DIDN'T even care to ask me what the issues were or if things were resolved or even how it was handled! It is obvious the hotel has suffered some mild to severe water damage the walls literally crumble at touch, which is unfortunate with that being a newer building. My family and I stay in hotels a minimum of * times a month and I am truly disappointed with the condition and new found standards of this hotel. It felt more like staying in a really cheap older run down motel. It's truly unfortunate for I know that this hotel used to have very high standards and you could always count on to come through and provide a clean comfortable place to sleep **. Anyways hopefully the right person will see this and take action before this becomes any worse. * I want my money back I had to cancel my stay and leave early because it was so bad.

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Holiday Inn

Customer service issue
Reported by GetHuman6135360
Jun 1st, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 41 others
0 customers following this

Timeline

GetHuman6135360 started working on this issue
Jun 1st 4:04pm