A couch*bed? NO CUSHIONS?

GetHuman5866952's customer service issue with Hilton HHonors from March 2021

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The issue in GetHuman5866952's own words
Sleep ... I arrive at the Doubletree to my room which is supposed to be a parlor room I did not know it was a sleeper sofa but to make matters worse there are no cushions on the sofa at all! So basically I’m sleeping on the couch without cushions! Unacceptable! I’ve had the worst experience in the past two days with Hilton have yet to get in touch with customer service once there are other rooms but I’m being told there are none available. But when I get online it shows there are I need a call back immediately in the meantime I guess I will be booking another hotel hopefully I can do that this late. What makes matters worse is I have to be at the office at * AM
It’s misrepresented and need I say more couch with no cushion when paying over *** for a hotel room I expect at least a bed
Simply change rooms
It’s misrepresented and need I say more couch with no cushion when paying over *** for a hotel room I expect at least a bed
Went to front desk and was told there were no more other rooms online it says there are third night in town third night problems with Hilton that have yet to be addressed or even attempted to be resolved
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Hilton HHonors

Hotel
Customer service issue
Reported by GetHuman5866952
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 204 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Name on account
Phone number on account

Timeline

GetHuman5866952 started working on this issue
Mar 20th 4:50am