I had a reservation at Hertz **** Capital Blvd Raleigh at * am. The reservation was mad...

GetHuman5971131's customer service issue with Hertz from April 2021

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The issue in GetHuman5971131's own words
I had a reservation at Hertz **** Capital Blvd Raleigh at * am. The reservation was made on Thursday so there is no accuse for not having a car or not communicating that until I showed up to pick up at *am on Saturday morning. I currently drove ** min to another location to stand outside in a lone of * people to get a car. This is ridiculous I neeeded a car to get to work but that’s clearly not happening at the scheduled time. This has been a waste of my time and a huge mistake to trust Hertz with my rental considering it’s non refundable if I cancel and I still don’t have a car. I know the cost of the rental is not much but I wish to receive a discount and I need to return this car to a location closer to my home when I return it and not where I’m currently picking it up at

GetHuman5971131 did not yet indicate what Hertz should do to make this right.

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Hertz

Customer service issue
Reported by GetHuman5971131
Apr 17th, 2021 - 3 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 813 others
0 customers following this

Timeline

GetHuman5971131 started working on this issue
Apr 17th 2:09pm

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