When my husband and I went to rent a car the first thing we told the manager that helpe...

GetHuman-rosatova's Refund a Charge issue with Hertz from October 2019

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The issue in GetHuman-rosatova's own words
When my husband and I went to rent a car the first thing we told the manager that helped us was “we don’t want any additional insurance or nothing else just the rental” he again offered it and we declined he asked for my husbAnds credit card and again we told him why do you need it and he replied it’s just for security reasons but nothing will be charged, I didn’t want the insurance per recommendation of our AAA insurance which we agreed we did not need, now $*** was charged and my bank account was overdraft, I called him to ask what was charged and he said $** a day for liability insurance I reminded him what’s we told him and the only thing he kept repeating was your husband signed the contract over and over again, my husband doesn’t speak good English and I believe he took a vantage of this , I am so disappointed, because they took a vantage of my husband and the customer service was horrible from the beginning to the end, I want a full refund of the $***

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Hertz

Refund a Charge issue
Reported by GetHuman-rosatova
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2309 others
0 customers following this

Timeline

GetHuman-rosatova started working on this issue
Oct 21st, 2019 11:44pm
GetHuman-rosatova indicated the issue is not fixed yet.
Oct 22nd, 2019 12:05pm
GetHuman-rosatova indicated the issue is not fixed yet.
Oct 23rd, 2019 1:43am