Hertz Customer Service Issues

I had an unpleasant experience with Hertz and will not be renting from them again. The car I received had wheel alignment and blind spot issues. When I tried to exchange it at downtown Dallas Hertz, I was told to go to DFW airport instead. At the airport, I was informed I had to go back downtown for a replacement, but then was denied another vehicle even though I was willing to take a downgrade. The lack of consistency and unhelpful attitude was frustrating, especially as a Gold status customer. On another occasion, when I requested an extension on my reservation until Monday, I was passed around between Downtown Dallas and the 1-[redacted] number. Both times I was met with unhelpful responses and rude behavior. Despite my efforts, I could not get a resolution. My corporate travel agent had to intervene because Hertz provided no assistance. This level of customer service was extremely disappointing.

Regarding H[redacted]3: I need to return a KIA Forte due to an issue with Electric Insurance Company who will pay off the account. I received a threatening voicemail from Hertz that mentioned a possible arrest warrant. I'm extremely worried about this situation, as it is not a personal rental but an insurance company rental car. The language used in the voicemail is inappropriate and unprofessional. I will call the number left by Hertz tomorrow at the earliest opportunity during my work day.

I rented a car from the Hertz location in Chatsworth, CA [redacted] on 8/6/[redacted] and returned it on 8/7/[redacted]. Normally, when I rent from Hertz, the authorizations drop off the day after return. However, this time the $[redacted] authorization hasn't dropped off and shows as a charge instead. Comerica Bank, my card issuer, informed me it is processed as a debit, while the Hertz manager disagrees. I'm stuck with my $[redacted] on hold and need it returned to my account. Neither Comerica nor Hertz can give me a clear explanation on what's happening, leaving me in a frustrating situation.

Hello, my name is Eldred Redmon. I am a third party involved in an incident at the Hertz location on [redacted] Collins Avenue, Level 4 in Miami Beach, Florida. My sister, Amina Knowles, left her rental car parked in an open lot near the rental place and left the key with me to return the car the next day. When I arrived, I had a confrontation with a Hertz agent named Errin who spoke to me disrespectfully. The situation escalated when Errin threatened me with physical violence. I believe this matter should be taken seriously. I have already been assigned a case number by Hertz [redacted]. I request a thorough investigation into this incident. It is unacceptable for a customer to be treated in such a manner. Please contact me via email or phone at [redacted]. Thank you.

I prepaid for a Hertz rental in Sardinia with confirmation number J[redacted]3D0. After my passport was stolen, preventing me from picking up the rental as planned, I tried to reach the Olbia airport Hertz team to modify my reservation to no avail. Despite being informed that missing the specified day wouldn't impact my booking, I found upon arrival that my reservation was canceled, and a 94 Euro fee was imposed. Disappointed with the service and the need to rebook with another company, I seek a resolution, ideally a full refund without the extra charge.

I had reserved an SUV through Priceline, but upon arrival at Hertz, they did not have it available. They offered me a van or an upgraded vehicle for an extra $[redacted], even after applying a 10% discount and reducing the rental period to 3 days. Feeling frustrated, I had no choice but to spend $[redacted] instead of the initial $[redacted]. I contacted Priceline and was directed to follow up with Hertz regarding the issue. I am disappointed that I could book a car that wasn't there, causing inconvenience and financial strain. I am seeking a refund for the additional charges incurred.

My full name is Nick M. I made a reservation for a full-size car on Friday the 30th with reservation number RR[redacted]43 for an 8 am pick-up. Despite requesting a full-size car for specific reasons, I was initially given a mid-size SUV instead of the Subaru I reserved. The staff insisted I pay for Hertz insurance even though I had coverage through my credit card. After some back and forth, I eventually received a Dodge Charger with a Hemi engine, which wasn't what I wanted due to gas mileage concerns and my daughter's important audition. The delays caused my daughter to be late, resulting in additional expenses for hotels and a missed audition. My attempts to address these issues and seek compensation have been met with frustration and lack of response. I urgently need to be contacted to resolve these inconveniences. Thank you.

Booking Number: FR[redacted]00 I collected a Renault Kaptur from Beziers airport on August 28, [redacted], as scheduled. While driving back from Carcassonne, where I visited a friend in the hospital, the brakes failed on the steep road into Mazamet (D118). I skillfully maneuvered the car to a lay-by with deep shingle, avoiding any harm to myself or the vehicle. Fortunately, the situation didn't result in serious injury or car damage. It was frustrating to face difficulties contacting Hertz Assistance regarding the incident. After a three-hour wait, my daughter in Scotland finally reached someone who sent a breakdown truck and taxi to assist me by the busy road. The following day, I was provided a manual transmission car from Carcassonne airport instead of the automatic I had booked, causing further stress. Despite my concerns, I reluctantly accepted a second Renault Kaptur to return home. The representative's unprofessional behavior added to my distress, especially when they shared my situation as a joke in the booking hall. I am still awaiting a refund for the one-day loss of use of the rental car and clarification on my excess deposit. I believe some form of compensation is appropriate for the extreme stress and inconvenience I faced.

I rented a Chevy Malibu at St. Louis International Airport (Lambert Field) for a work trip to Columbia, MO. During the drive, I encountered a 'reduced engine power' warning along with a check engine light. After contacting Hertz, they suggested checking the gas cap which did not fix the issue. Upon reaching Columbia, I contacted Hertz again, and the car was towed to Columbia airport where I was unexpectedly charged for a Hyundai Santa Fe. This exchange should not have incurred any additional charges. The original rental cost me a total of $[redacted].96 with Rental Record #[redacted]41. The second charge in Columbia amounted to $[redacted].72, which I find unreasonable considering the circumstances. The new rental record is L[redacted]-0. I was disappointed by the customer service provided and would appreciate a call from a manager to discuss this matter further. This experience with Hertz was far from satisfactory, with the exception of the helpful service received from Sam Lundquist at the Hertz counter in Columbia, MO.

I rented a car from the Hertz location in Corinth, MS on 8/27/19 under the rental record #L [redacted]. Although I had compared prices at other rental companies online, the rate I was initially quoted differed from what I was charged. The customer service I received was unprofessional and rude. The insurance package I selected online was said to be unreliable, and I was pressured into purchasing a more expensive policy. During my rental pickup, I overheard racist comments and inappropriate discussions among the staff members. When it came to billing, I was given conflicting information multiple times and then charged more than agreed upon. Upon returning the car, I was told conflicting information about the return time and charged extra. The employee handling my questions did not provide clear explanations and became defensive when errors were pointed out. Overall, this experience was frustrating and I hope for improvement in the future to avoid legal action and negative publicity.

My first experience with Hertz on 9/13/[redacted] was disappointing. I had reserved a Yukon SUV two weeks prior, but upon arrival, I was given a minivan instead. I had six teenagers with me, and I did not feel comfortable driving a vehicle I did not choose. Despite the inconvenience, I had to make do for our trip to Holiday World to avoid disappointing my kids. It is frustrating when a reservation is not honored, especially when it is made in advance for a specific vehicle. I value my hard-earned money and expect better service when I pay for a rental from Hertz.

Hello, I recently rented a car through Rentalcars.com with the following details: Reference Car Group: Toyota Auris or similar Booking Reference Number: [redacted]74 Supplier: Hertz After returning the car in OSLO, I received unexpected charges from Hertz which were not communicated beforehand. Despite being told that I would receive notification by email regarding any charges within 3 days, I have not received any communication. I am concerned about these charges reflected on my bank statement: - 30 Aug [redacted]: NOK381.00 (S$60.14) - 12 Sep [redacted]: NOK441.25 (S$70.34) - 15 Sep [redacted]: NOK260.00 (S$41.25) I kindly request that the details of these charges be emailed to me at [redacted] to address my concerns about the transactions. Your prompt assistance is greatly appreciated. Thank you, Sangaran K

Dear Customer Service, I recently returned a rental car to Nashville, TN, USA International Airport using RR# [redacted]36. I was surprised to be charged an extra $[redacted] for a "cleaning fee" due to a lingering cigarette smoke smell in the car. Despite understanding the policy, I was not informed of the non-smoking car rule beforehand and there were no indicators inside the vehicle. It was an honest mistake as I had only smoked one cigarette right before parking the car for return. When I explained this to the inspector and offered to clean the car myself, they still insisted on charging me the fee. I believe that some level of understanding and flexibility should be extended, especially since I was not made aware of the rule. I feel that the situation could have been easily resolved without the need for such a high fee. I was disappointed with the handling of the matter by the inspector and hope to find a better resolution through your assistance. I value your reputation as a company, and a favorable outcome would make me reconsider my decision to share my experience with my company, "Saudi ARAMCO," regarding our future dealings with Hertz. I await your response and hope for a solution that does not involve excessive charges. Sincerely, Turki A. RR# [redacted]36

Subject: Complaint Regarding Service Experience I want to express my disappointment with my recent experience while traveling with Wingo Airlines on 09.18.19 from Mexico City to Bogota. Due to a language barrier, I was unable to print my boarding pass and faced difficulties with the support staff. Despite the availability of printing services at the Wingo check-in desk, I was directed to a Hertz office where I was charged [redacted] pesos for a boarding pass without receiving a receipt, which I found concerning. The staff member's unprofessional behavior and refusal to involve a manager added to my dissatisfaction. As a loyal customer of Hertz in Europe, I was shocked by the poor service I encountered. I ask that Hertz investigate this matter involving the employee named Tania and possibly involve Garcia Lopez Rafael from Wingo Airlines. Please feel free to reach out to me at [redacted] for further details. I trust that Hertz will address this issue promptly and uphold their commitment to customer service. Thank you for your attention to this matter. Sincerely, TJ

I believe I have been overcharged for booking a car through rental cars.com. They charged me the initial fee of $98 for a Firefly car rental at Alice Springs, which I believe is under your brand. However, Hertz has now also charged me $[redacted] on my credit card. Despite reaching out to rental cars.com three times, they have shown no interest in resolving this issue. Can someone assist me with this? Here are the booking details: Car Type: Skoda Fabia or similar Rental Company: Firefly Pick-up Information: Country: Australia City: Alice Springs Location: Alice Springs Airport Date: September 13, [redacted], at 12:30 PM Drop-off Information: Location: Alice Springs Airport Date: September 14, [redacted], at 12:30 PM Total Cost: AUD94.76

I've been waiting for an hour in the line at Buffalo Airport. None of the other rental companies have such slow-moving lines. Why are there only two people working and why can't you process customers faster? With a reservation, the wait should not be this long. This seems to be a recurring issue with Hertz only. I am frustrated and disheartened. I have never complained to a company before, and I am 67 years old. Please address this. - Susan P.

As a Gold member with number [redacted]2, I'd like to address two issues with my recent rental using confirmation number J[redacted]. Firstly, I reserved a Mercedes C sedan but received a BMW X1 SUV, which I don't believe is in the same category. Secondly, when I tried to redeem a $50 Customer Service Certificate from Hertz (number [redacted]1), the supervisor deemed it invalid, which was confusing to me as it was issued by Hertz. I hope for Hertz to rectify this situation by adjusting my rental rate and honoring the certificate. Please respond promptly as I will be returning the vehicle on Monday, 7 October.

I rented a car from Thrifty in France this summer, and unfortunately, there was damage to the door that required repair. I provided all necessary documentation, including a police report, and was charged by Hertz for the repair. Despite multiple requests, Thrifty's French office has not provided me with the itemized repair bill. AIG is now looking to close the claim without this essential documentation. I urgently need this information, especially considering that my credit card has already been charged for the repairs. It has been three months since the charge, and if I do not receive the itemized bill promptly, I will be seeking legal advice.

Subject: Urgent: Issue with Hertz Rental Vehicle Return To whom it may concern, I am writing to inform you of an issue with the return of a Hertz rental vehicle I had on 10/3 at DFW airport. I returned the vehicle on 10/5 around 11:00 AM, but I accidentally left the key in my pocket. Upon realizing this, I left the key with a Hertz agent at BHM airport when renting another vehicle on 10/5 at around 4:00 PM. Despite my efforts, I received a voicemail on 10/10 stating that the DFW vehicle was still on rental. After contacting Vehicle Recovery and Customer Service, I was informed the vehicle was marked as returned with only one day of charges. I kindly request confirmation of this email receipt and any further steps needed to resolve this matter. Your prompt assistance is greatly appreciated. Sincerely, Harold M. Woody

I encountered two issues. Initially, I reached out about a possible upgrade fee for a car rental in early August. Additionally, I suspect that your Facebook page has been compromised by hackers, potentially from Russia. I shared my email address during a chat, thinking I was communicating with your staff, and shortly after, I received notifications about unauthorized access attempts to my Google account from Russia. Subsequently, an email was sent from my account to a Russian email address, which has never occurred before this incident. These alarming events followed my interaction with what I believed to be your platform. Despite sharing these concerns on your Facebook page and through the chat feature, I have not received any feedback or assistance thus far.