Harold M. Woody**** Wildcat Road *Hot Springs National Park *********-***-*****Gold Num...

GetHuman-woodyhm's Problem With a Rental issue with Hertz from October 2019

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The issue in GetHuman-woodyhm's own words
Harold M. Woody**** Wildcat Road *Hot Springs National Park *********-***-*****Gold Number **********I rented a Hertz vehicle at DFW on Thursday **** and returned it to Hertz return area on Sat **** at approximately **:** AM. There was not an agent present in the return area so I left the vehicle. Unfortunately I mistakenly forgot the key my pocket. When I discovered the key, I was already checked in for my flight and couldn’t return the key at Hertz DFW. On **** I rented another vehicle at BHM at approximately ****. I left the key for the DFW vehicle with the Hertz agent at BHM.*I received a voice mail on ***** advising that the DFW vehicle was not returned and remained on rental. I called the number left for me to contact Hertz about the vehicle. I was transferred to vehicle recovery and discussed the issue with an agent. I wasn’t able to resolve the issue with Vehicle Recovery.*So I called Customer Service. I discussed the issue with a Customer Service agent who pulled up my record and advised he had revised the record to show the vehicle was returned. I asked the agent to advise how many rental days I was being charged. He advised one day. Today I received another voice mail advising the vehicle had not been returned. Unfortunately I did not get names for the Vehicle Recovery or the Customer Services agents.*Please advise me that this email was received. If I need to send to another department, please advise.*Thanks for your help!*Harold M. Woody

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Hertz

Problem With a Rental issue
Reported by GetHuman-woodyhm
Oct 14th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 2260 others
0 customers following this

Timeline

GetHuman-woodyhm started working on this issue
Oct 14th, 2019 7:18pm
GetHuman-woodyhm indicated the issue is not fixed yet.
Oct 15th, 2019 8:18pm