My Hertz Reservation J********C**I had a rental scheduled for a minivan starting *:** A...

GetHuman-jcroshto's Refunds issue with Hertz from June 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-jcroshto's own words
My Hertz Reservation J********C**I had a rental scheduled for a minivan starting *:** AM on *******. I was contacted on ******* and informed that there was not a minivan so they could not fulfill my prepaid rental. I called to cancel and after going through many people, including not being able to get in touch with customer service, the reservation was supposedly cancelled and the cancellation fee waived because I did not cancel. Hertz was the one unable to fulfill their end of the contract. The amount of $***.** was charged to my account. I have not received written confirmation through email that my reservation cost has been refunded. My bank stated that a pending balance could have been cancelled and never charged to my account. I was forced to go to Enterprise to rent a van. I am completely without access to the funds you charged. Please send me written confirmation that the amount has been refunded to my bank account.

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How Do I Get a Refund from Hertz?What Do I Do If I Have a Problem with My Hertz Rental?
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Hertz

Refunds issue
Reported by GetHuman-jcroshto
Jun 22nd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1579 others
0 customers following this

Timeline

GetHuman-jcroshto started working on this issue
Jun 22nd, 2019 11:46am