On October **th, ****, I rented a vehicle from Hertz - rental record ********* from the...
GetHuman1470375's customer service issue with Hertz from November 2018
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The issue in GetHuman1470375's own words
On October **th, ****, I rented a vehicle from Hertz - rental record ********* from the Opryland Hotel. I told the young man working at the counter that I would be using the car for the day and would be returning it that evening. He instructed me to put the rental record with mileage and keys into the lock box at the counter...I refueled the vehicle and left it at the Hertz designated site on the Opryland Hotel property....I used the car for approx ** hrs. I was charged for three days use and disputed the charge as i only used the vehicle for one day. This rental location is not open on Saturdays or Sunday and its hours of operation are from *am to *pm....I disputed this additional * day charge on October ** and was told by Hertz Customer Service that it would be taken care of...credit would show in * - * business days....never showed so I recalled Customer service to find it the credit was denied....but was given a $** courtesy credit. I am escalating this issue as I was not at fault in this situation
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