Hello! My husband and I rented from Hertz last month. (first time we've ever rented a...

GetHuman-araisin's customer service issue with Hertz from October 2018

6 views | 622 similar | 0 following
Help with my Hertz issue
Next: our robot will wait on hold for GetHuman-araisin to get a Hertz rep on the line!
Always use the GetHuman Phone to call Hertz. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-araisin may need:
Name on booking, Billing address, Email on the account, and Booking reference number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-araisin's own words
Hello! My husband and I rented from Hertz last month. (first time we've ever rented a car) We reserved the vehicle online and thought the process was easy and painless. THEN we went to pick up the vehicle. The girl who waited on us was very sweet but did not seem to know what she was doing. She went into the back office * or * different times, I assume, because she needed guidance in completing the rental. We had already presented our auto insurance cards and our AAA cards but she added YOUR insurance and charged for an additional driver which should have been free of charge with our AAA membership. AFTER the receipt was printed, she admitted to making several mistakes and said they would be able to easily adjust the charges upon our return. *However, when we returned, Giovanni, in the Bradenton store, told us that the girl had been fired but that he could take care of the matter for us. When it was all said and done, we were charged MORE... A $*** rental was over $***!!! If Hertz let an employee go, I would hope that you would take a look at the contracts that employee handled since they were incompetent in doing their job. **Please help us! We really can't afford this type of error. **Michael & April Cintron****-***-****

GetHuman-araisin did not yet indicate what Hertz should do to make this right.

How GetHuman-araisin fixed the problem

We are waiting for GetHuman-araisin to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hertz customer problems.
How Do I Get a Refund from Hertz?What Do I Do If I Have a Problem with My Hertz Rental?
Do you have a customer issue as well?
We can help you get Hertz's attention and get better help faster. Tap below to get started.
Having Hertz issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-araisin fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-araisin
Oct 24th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 622 others
0 customers following this


GetHuman-araisin started working on this issue
Oct 24th, 2018 2:48pm
GetHuman-araisin shared this issue with followers on Twitter
Oct 24th, 2018 2:49pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians