I, Amir H Yamini , Picked up my rental car in Venice Italy on Aug *, ****.*Itinerary...

GetHuman-amirhyam's customer service issue with Hertz from August 2018

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The issue in GetHuman-amirhyam's own words
I, Amir H Yamini , Picked up my rental car in Venice Italy on Aug *, ****.*Itinerary ************** *Conf* H**********.*Drop off time was Aug ** , **** at **:** pm at your Grosseto office.*I had a paid train ticket (***.** Euro) from Grosseto to Sorrento for my wife and I at **:** Pm . It was very hard for me to do * Hours of driving to get to Sorrento that is why we chose the train option. we arrived to Grosseto at **:** Am to drop off the car.*No one was in your Hertz office. There was a small note in Italian stocked to the door. We couldn’t realize what it says . All the neighboring businesses were also closed. Took us about *** hour to find some one to translate that note saying that we are closed for a week. And there was a phone number ********** at the bottom of the note.*After several calls to your different phone numbers, We called the number. Hardly speaking English lady answered the phone. We explain our problem . She didn’t understand. After looking here and there for ** minutes we find a guy to help us , the time was **:**am. Finally we figured out that the lady says she can help us in about an hour or more. I told her we are missing our train. She said this is not her problem. She was so unhelpful .*I told her I take the car to the police station and leave it there. She did not care about what we would have said.*She keeps saying that it is a holiday and I am on my vacation.*So we took the car to Police station , we got there at **:** pm. *We were advised that We can not leave the car there at the police Station.*So unwillingly we drove the car to Sorrento and we dropped it off in Hertz office as soon as we got there*Our hardship is as follows:** . two hours of frustration at Grosseto **. * hours of driving that I planned not do **. Train non refundable tickets.**. Paying about ** euros for Gas and toll.*All the documents and the picture of “ the note” is available and could be sent to you.*Please let me know how you can make this up to me.*Thanks
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Hertz

Customer service issue
Reported by GetHuman-amirhyam
Aug 11th, 2018 - a yr ago
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Billing address
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Timeline
GetHuman-amirhyam started working on this issue
Aug 11th, 2018 7:31am
GetHuman-amirhyam indicated the issue is not fixed yet.
Aug 12th, 2018 6:06am
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Aug 12th, 2018 11:29pm
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Aug 14th, 2018 5:05am
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Aug 27th, 2018 1:21pm
GetHuman-amirhyam indicated the issue is not fixed yet.
Sep 1st, 2018 9:01am