My family and I traveled to Florida, and had a booking with Hertz thru AAA with your lo...

GetHuman972416's customer service issue with Hertz from August 2018

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The issue in GetHuman972416's own words
My family and I traveled to Florida, and had a booking with Hertz thru AAA with your location at *** State Road **, Fort Lauderdale FL.** The booking was for a full size SUV since we have * adults with * luggage bags.** Flight arrival was set for *:**PM, for pickup to Hertz was set for *:**PM. ** After fighting bus schedules and taxis to get to Hertz, we arrived at *:**PM. Only to have someone come to us and tell us that they decided to close to office at *:**PM. ** So we were stuck at the Hertz center, with no rental car on our vacation. No help what so ever. No phone call from the dealer to see if we were in route. And looking at the vehicles remaining on the lot, there were no full size SUV's to be found. Most certainly, they did not have the vehicle we needed, and closed rather than help us out.** So, we had to get a taxi to take us to another car dealership in the area, because the Hertz at the station said they also had no large SUV's available.** Fortunate for us, we found a Sixt dealer that had a mid size SUV available for us.**So this is what we sacrificed on our trip:* ** - A smaller SUV to travel * hours to our destination. Everyone was cramped in space* ** - No AAA discount, so we paid $*** more for a mid size SUV* ** - Only * driver could be assigned without added costs. So * available drivers were without options to drive on this trip due to added cost.***So, this was by far the worst experience I have had in my travels and car rentals in my life. Absolutely no thanks to Hertz or the associates that have the Hertz name on their building.** Certainly I would appreciate a response to this issue.**Chris Munroe
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Hertz

Customer service issue
Reported by GetHuman972416
Aug 9th, 2018 - a yr ago
I have an issue with Hertz too
Fixed
Seen by 4 customers so far
Similar issue to 367 others
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Items needed
Name on booking
Billing address
Email on the account
Booking reference number
Timeline
GetHuman972416 started working on this issue
Aug 9th, 2018 7:28pm
GetHuman972416 indicated the issue is not fixed yet.
Aug 9th, 2018 8:35pm
GetHuman972416 indicated the issue is not fixed yet.
Aug 13th, 2018 2:35pm