My husband & I rented car from Hertz during recent trip to California. (*RR*********) W...

GetHuman-disalvof's customer service issue with Hertz from July 2018

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The issue in GetHuman-disalvof's own words
My husband & I rented car from Hertz during recent trip to California. (*RR*********) We were told by clerk at desk at Los Angeles airport that there was no need to fill our tank before returning car since we had AA rate & the gas needed to fill the tank upon our return would be charged at that rate. We listened to her but when we returned the car, they charged us for a complete tank of gas even though the gas tank was half full. We were charged an additional $**.**. And so although the rate for rental had been advertised as $***.** & we had paid that rate prior to our travel, we were then charged an additional $**.** when we returned the car. I understand that we had to pay to fill the gas tank but it was ridiculous that we were charged as though there was no gas in the tank. Who in their right mind would return a car with gas in it if they weren't going to be credited with that amount??Unless some refund & reasonable explanation can be provided, it is very unlikely that we will again rent through Hertz. We look forward to hearing from you.*Sincerely,*Joanne & Joseph DiSalvo
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Customer service issue
Reported by GetHuman-disalvof
Jul 26th, 2018 - 10 mons ago
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Items needed
Name on booking
Billing address
Email on the account
Booking reference number
GetHuman-disalvof started working on this issue
Jul 26th, 2018 10:03pm
GetHuman-disalvof shared this issue with others over email
Jul 26th, 2018 10:04pm