On Sat ******** I contacted Hermes to return a parcel from J D Williams, this was arran...

GetHuman-ronlangd's Item Not Picked Up issue with Hermes.com from November 2020

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The issue in GetHuman-ronlangd's own words
On Sat ******** I contacted Hermes to return a parcel from J D Williams, this was arranged for Tuesday **th Nov. I received an email from Hermes also dated *th Nov stating that the parcel would be collected on Tuesday **th Nov.*I printed out a Returns Label with this number on it "**-***-**-********-*. IT WAS NOT COLLECTED and remains here * Butlers Grove SS***HW. I have spent the last two days trying to contact someone at Hermes, their website is absolutely useless and I have wasted hours trying to speak with someone to no avail. What the heck is going on ? the goods must be returned within a certain period and you have not replied to various questionnaires. A robot operator, when given the above number replies "we are waiting for the parcel" and then hangs up.*Please reply before my return date expires. R Friswell

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Hermes.com

Item Not Picked Up issue
Reported by GetHuman-ronlangd
Nov 12th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 20093 others
0 customers following this

Timeline

GetHuman-ronlangd started working on this issue
Nov 12th, 2020 2:52pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:50pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:52pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:54pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:56pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 4:02pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 4:08pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 4:10pm