On Sat ******** I contacted Hermes to return a parcel from J D Williams, this was arran...

GetHuman-ronlangd's Item Not Picked Up issue with Hermes.com from November 2020

Help with my Hermes.com issue
First: share to improve GetHuman-ronlangd's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ronlangd may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-ronlangd's own words
On Sat ******** I contacted Hermes to return a parcel from J D Williams, this was arranged for Tuesday **th Nov. I received an email from Hermes also dated *th Nov stating that the parcel would be collected on Tuesday **th Nov.*I printed out a Returns Label with this number on it "**-***-**-********-*. IT WAS NOT COLLECTED and remains here * Butlers Grove SS***HW. I have spent the last two days trying to contact someone at Hermes, their website is absolutely useless and I have wasted hours trying to speak with someone to no avail. What the heck is going on ? the goods must be returned within a certain period and you have not replied to various questionnaires. A robot operator, when given the above number replies "we are waiting for the parcel" and then hangs up.*Please reply before my return date expires. R Friswell

GetHuman-ronlangd did not yet indicate what Hermes.com should do to make this right.

How GetHuman-ronlangd fixed the problem

We are waiting for GetHuman-ronlangd to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Item Not Picked Up issue
Reported by GetHuman-ronlangd
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 20093 others
0 customers following this

Timeline

GetHuman-ronlangd started working on this issue
Nov 12th, 2020 2:52pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:50pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:52pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:54pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 3:56pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 4:02pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 4:08pm
GetHuman-ronlangd indicated the issue is not fixed yet.
Nov 13th, 2020 4:10pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies