On Sat ******** I contacted Hermes to return a parcel from J D Williams, this was arran...

On Sat ******** I contacted Hermes to return a parcel from J D Williams, this was arranged for Tuesday **th Nov. I received an email from Hermes also dated *th Nov stating that the parcel would be collected on Tuesday **th Nov.*I printed out a Returns Label with this number on it "**-***-**-********-*. IT WAS NOT COLLECTED and remains here * Butlers Grove SS***HW. I have spent the last two days trying to contact someone at Hermes, their website is absolutely useless and I have wasted hours trying to speak with someone to no avail. What the heck is going on ? the goods must be returned within a certain period and you have not replied to various questionnaires. A robot operator, when given the above number replies "we are waiting for the parcel" and then hangs up.*Please reply before my return date expires. R Friswell