I got email from Hermes to say that my parcel from The Works would be delivered on Thur...

GetHuman5425727's customer service issue with Hermes.com from November 2020

Help with my Hermes.com issue
The issue in GetHuman5425727's own words
I got email from Hermes to say that my parcel from The Works would be delivered on Thursday **th October between *pm and *pm. It did not arrive. I got another email to say it had been re-scheduled and would be delivered between *pm and *pm. It did not arrive. I got email today to say it would be delivered between *pm and *pm. It did not arrive. Then an email to say it had been successfully delivered to my shed at **:**. I do not have a shed. The picture shown is not my address.I have asked direct neighbours but still can't trace it. Tracking number ****************

GetHuman5425727 did not yet indicate what Hermes.com should do to make this right.

How GetHuman5425727 fixed the problem
Although I had checked with neighbours earlier. My parcel had been thrown over a *ft fence. It was not in a shed as stated in the email. My neighbour didn't find it until she went to put some rubbish out in the evening and found it wet through on her back patio, with package burst open. I was in all day but obviously it had been delivered to wrong address anyway.
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Hermes.com

Customer service issue
Reported by GetHuman5425727
Nov 2nd, 2020 - 9 months ago
Fixed
GetHuman5425727 shared how to fix
Seen by 4 customers so far
Similar issue to 19915 others
0 customers following this
Items needed
Username
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Email address on the account
Name on the account
Address on the account

Timeline

GetHuman5425727 started working on this issue
Nov 2nd, 2020 3:48pm
GetHuman5425727 confirmed the issue is fixed. Hooray!
Nov 2nd, 2020 11:04pm