We had a parcel delivered on the *th July ****, to **, Front Road, Murrow, Wisbech, Ca...

GetHuman-pennybam's customer service issue with Hermes.com from July 2020

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We had a parcel delivered on the *th July ****, to **, Front Road, Murrow, Wisbech, Camb's, PE***HU, Hermes Parcel Number * ****************, that was Pictured on our front door step, the driver then posted the parcel through our letter box ! the parcel shown on the delivery Photo would not fit through our letter box ! this information sent to us by E*Mail from Hermes, the parcel was not on the front porch as shown in the Photo. We have not received a parcel, we assumed the parcel was not delivered or it was stolen from the front door step, were it "should have not been left" ( NOT IN A SAFE PLACE ) as it is in view of the footpath just a few meters from the front door. We have informed the Police of this event. We would like a response from Hermes, as we have tried all ways of contacting them on their phone and Hollie auto help , with no help or answer from Hermes or from the Auto help and information sent to them. Penny Bambridge, E*MAIL *****@***.com

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Customer service issue
Reported by GetHuman-pennybam
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 21179 others
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GetHuman-pennybam started working on this issue
Jul 10th, 2020 3:38pm

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