Hello, concerning my parcel tracking number **************** .It says in the tracking h...

GetHuman4885224's Missing Item issue with Hermes.com from May 2020

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The issue in GetHuman4885224's own words
Hello, concerning my parcel tracking number **************** .It says in the tracking history that delivery was refused and that I asked for it to be returned to sender at **.** on **th May, yet on the **st if May it states that it was on it's way. Nobody has called to my address with the parcel and I certainly did not asked for it to be returned. The items I purchased from eBay in April,the seller posted it **th May. I have been in constant contact with the seller enquiring where my parcel is so would not have refused delivery which was stated at *.** pm. Nobody called at my address let alone spoke to me. I was in my living room at that time nobody knocked or rang the bell. I now don't know what has happened to my parcel as the sender has not had it returned to them so I cannot claim a refund .Please investigate this matter as soon as possible as I want my missing parcel.*another matter ,last night a different parcel containing a heavy tin of paint was left on my front doorstep. Again nobody knocked or rang to say it was there. I only discovered as I went to put something in my recycling bin so it could have been stolen. A few weeks ago I had a small package opened and the box inside had also been opened. It was just handed to me over the garden fence by a young man walking down my street. He didn't say anything then walked off.I then had to assume he was from Hermes as the label stated. I would appreciate your assistance in all the above as a matter of urgency.*Regards*Anne Muldoon

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Hermes.com

Missing Item issue
Reported by GetHuman4885224
May 29th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 26171 others
0 customers following this

Timeline

GetHuman4885224 started working on this issue
May 29th, 2020 11:51am