Tracking number ****************. I am waiting for this parcel to be collected. When I...

GetHuman4243306's Track an Order issue with Hermes.com from January 2020

Help with my Hermes.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman4243306's own words
Tracking number ****************. I am waiting for this parcel to be collected. When I registered the collection it said it would be collected the next working day which is today. If I enter the tracking number into the Hermes website it says it is waiting for the parcel from the sender. I have to wait in to sign and I have several hospital appointments this week so I need to know when it will be collected please.

GetHuman4243306 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4243306 fixed the problem
The courier collected my parcel. I was not able to get any information from the Hermes website despite using the Live chat. It was absolutely useless. It appears to be impossible to get any information from Hermes. The courier said I didn't have to sign for the collection despite being told on the collection instructions that 'an adult had to sign for the collection' Before Xmas I had an instance where Hermes informed me that they had received a delivery of mine at the depot but I never received it. I would never use Hermes by choice.
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Hermes.com

Track an Order issue
Reported by GetHuman4243306
Jan 13th, 2020 - a year ago
Fixed
GetHuman4243306 shared how to fix
Seen by 4 customers so far
Similar issue to 30032 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4243306 started working on this issue
Jan 13th, 2020 11:27am
GetHuman4243306 confirmed the issue is fixed. Hooray!
Jan 13th, 2020 7:08pm

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