Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App

I have * parcels that have been with Hermes for * days and despite being told they were...

GetHuman4083509's Missing Item issue with Hermes.com from December 2019

Help with my Hermes.com issue

The issue in GetHuman4083509's own words

I have * parcels that have been with Hermes for * days and despite being told they were being delivered, they have NOT! Now being told to get in touch. Need to know what's going on!

GetHuman4083509 did not yet indicate what Hermes.com should do to make this right.

I have an issue with Hermes.com too

How GetHuman4083509 fixed the problem

Nightmare! Eventually got to SPEAK to * of the firms I'd ordered with, the driver couldn't find the address. Gave simple instructions, he was here with in ** mins. Hermes, give a phone number out so customers can speak to someone. Its not Rocket Science

Please help with my Hermes.com issue

Prefer a step by step guide?

We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.

How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

Been told hermes delivered my parcel today at **.**. Been home all day and have...
FIX: A neighbour found the parcel in their porch and brought it to me, so the prob...I have been told I have signed for a parcel at my address off my Hermes but I'm n...HERMES have got a parcel of mine in their depot . they have had it for * days It...Hermes have told me my parcel was signed for when i was not in. Tracking no...
FIX: Delivery email was sent * days after a previous delivery hence the confusion...waiting for parcel ** days would like to know were it is hermes recieved it...My name Sharron Baker.* I have been told by Hermes that my Parcel has been damage...i have no tracking number but have been told Hermes will be delivering my parcel...I haven't received my parcel for * days though I have been notified Hermes has th...Hermes day they have delivered a parcel but they haven’t
FIX: Hermes delivered my parcel the next day, when I asked why they sent me messag...the parcel **************** has not been delivered -- despite tracking the parcel...

Do you have a customer issue as well?

We can help you get Hermes.com's attention and get better help faster. Tap below to get started.

Having Hermes.com issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...For better results, write at least 100 characters

Your emailThis email address isn't valid

Hermes.com

Missing Item issue

Reported by GetHuman4083509

Dec 12th, 2019 - 3 years ago

I have an issue with Hermes.com too

Fixed

GetHuman4083509 shared how to fix

Seen by 24 customers so far

Similar issue to 25002 others

0 customers following this

Items needed

Username

Password

Email address on the account

Name on the account

Address on the account