I was advised on ******** that you had received my studio order and would be on its way...

GetHuman4077476's Track an Order issue with Hermes.com from December 2019

Help with my Hermes.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman4077476's own words
I was advised on ******** that you had received my studio order and would be on its way .I then got on email on ******* to say it would be delivered between *-*pm*It never arrived*i have since received two further e mails (***th ) to say it would be delivered and gave me the time slots*it has still not arrived*when i checked today there is nothing to say it is out for delivery today*If i don't receive my delivery today all the emails and other paperwork you have sent me will be sent to hermes head office

GetHuman4077476 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4077476 fixed the problem
To try and fix the problem i waited until the second email time had run out and tried to find a phone number for Hermes*I couldn't find a phone number so i rang studio which is where my parcel was coming from they rang Hermes but got no joy so i asked them for the phone number and they gave it to me*I then rang Hermes myself who just kept saying it was out for delivery*After the third day i rang them to tell them i was still waiting and they said they had been informed by the courier there was resticted access to my property i live in a normal semi detatched so i told them he was lying and that i had cctv at my home and would check it to see if he had tried to deliver it *He hadn't tried*so i rang them again and told them i had saved all the emails i had received with the delivery time slots on and would be sending a complaint with all this information to their head office *The parcel arrived that day at **pm
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Hermes.com

Track an Order issue
Reported by GetHuman4077476
Dec 11th, 2019 - a year ago
Fixed
GetHuman4077476 shared how to fix
Seen by 6 customers so far
Similar issue to 24457 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4077476 started working on this issue
Dec 11th, 2019 12:00pm
GetHuman4077476 indicated the issue is not fixed yet.
Dec 11th, 2019 12:02pm
GetHuman4077476 indicated the issue is not fixed yet.
Dec 11th, 2019 12:02pm
GetHuman4077476 confirmed the issue is fixed. Hooray!
Dec 12th, 2019 11:37pm

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