I was at home and heard a loud thump, the expected parcel was just dropped through the...

GetHuman-umranma's customer service issue with Hermes.com from December 2019

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The issue in GetHuman-umranma's own words
I was at home and heard a loud thump, the expected parcel was just dropped through the letterbox, the driver didn't even knock and as the item was heavy it damaged my wood flooring. When I went outside the driver was at the end of the road. I checked the tracking details and it had claimed it was signed for? It's not my signature and I was in the living room with my family!**The item is damaged as it was supposed to be handed over via tracked recorded delivery from the seller due to its nature!**I need help as I cannot get through to anyone at Hermes.

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Hermes.com

Customer service issue
Reported by GetHuman-umranma
Dec 11th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 24365 others
0 customers following this

Timeline

GetHuman-umranma started working on this issue
Dec 11th, 2019 9:54am
GetHuman-umranma indicated the issue is not fixed yet.
Dec 12th, 2019 10:17am