On the **th my parcel was set to arrive at *pm-*pm. I had an email on the day saying my...
GetHuman3802794's customer service issue with Hermes.com from October 2019
Help with my Hermes.com issue
The issue in GetHuman3802794's own words
On the **th my parcel was set to arrive at *pm-*pm. I had an email on the day saying my parcel couldnt be delivered to the adress as it was wrong, then * minuites after I had another saying my parcel would be delivered on the day. It never turned up in the end so I contacted you and you said they found an issue with my postal adress so you changed it and they told me it would be here today. Well now I have had the exact same emails as I did on there first attempt of postage on the **th. Im very upset as this item is for a party and if it doesnt show up in time I wont be happy. Im very dissapointed to be let down. * days after estimated delivery and they are still messing my adress about saying its my fault they havent delivered it. Please do get back to me, thankyou. This parcel wont arrive in time for my event and you have left no way on your my hermes page of contacting you about this! My adress is ** Lewis Smith Avenue and my tracking number is ***************** -Mrs Baker
GetHuman3802794 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman3802794 fixed the problem
We are waiting for GetHuman3802794 to fix the problem and share the solution with the rest of us customers.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.