The tracking no. *****************On the tracking information it says that Hermes have...

GetHuman3465334's customer service issue with Hermes.com from August 2019

Help with my Hermes.com issue
First: share to improve GetHuman3465334's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3465334 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman3465334's own words
The tracking no. *****************On the tracking information it says that Hermes have tried to deliver this item yesterday AND today, but this is a LIE. I am on the Reception of the school ALL day and no-*ne has been.*I want the driver to be told to deliver the parcel to the school tomorrow between *.ooam and *.**pm.*The driver has assumed that the school is shut and has not bothered to try to deliver it. The school is open.*Because the driver has not tried to deliver it he has not left a card so I cannot get in touch with him or Hermes Offices. I have tried every number on your website but they are all automated and keep suggesting I contact the retailer. WHY would I do that when YOU have the parcel?????*Please can you email me back urgently.*Mrs Marr

GetHuman3465334 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3465334 fixed the problem

We are waiting for GetHuman3465334 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Customer service issue
Reported by GetHuman3465334
Aug 22nd, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 19401 others
0 customers following this

Timeline

GetHuman3465334 started working on this issue
Aug 22nd, 2019 2:06pm