I placed a order with Wayfair told delivery would be **th July **** then email to say n...

GetHuman3213266's customer service issue with Hermes.com from July 2019

Help with my Hermes.com issue
The issue in GetHuman3213266's own words
I placed a order with Wayfair told delivery would be **th July **** then email to say now *th Aug ****. I arrived home today * July **** found a Hermes card saying a parcel at my neighbour (they are on holiday !) I then checked my emails as I did not know what had been delivered. I had emails from Hermes saying they were delivering my Wayfair order today. Then another to say it had been left in a shed! my neighbour has no shed! I looked at the photo which was in the tracking to see that it was in my neighbours back garden ? luckily it was still there. I don't understand why if I wasn't in and the neighbour wasn't in would the driver just leave it so exposed for anyone to see as the neighbour has a small fence. This was the first attempt to deliver it. I am not very happy that I have had to enter someone else property to retrieve my item while they are away.

GetHuman3213266 did not yet indicate what Hermes.com should do to make this right.

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Hermes.com

Customer service issue
Reported by GetHuman3213266
Jul 8th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 14418 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3213266 started working on this issue
Jul 8th, 2019 4:42pm
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:31am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:32am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:34am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:35am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:35am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:35am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:35am
GetHuman3213266 indicated the issue is not fixed yet.
Jul 9th, 2019 11:35am
GetHuman3213266 confirmed the issue is fixed. Hooray!
Jul 11th, 2019 5:22pm

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