Hi,*I would like to give you feedback on my experience with Hermes.*I have received an...

GetHuman2324390's customer service issue with Hermes.com from February 2019

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The issue in GetHuman2324390's own words
Hi,*I would like to give you feedback on my experience with Hermes.*I have received an email from Hermes that my eBay delivery has been delivered which is not the true, it is sitting at sorting place in the UK (tracking number ****************) and I believe it will still be forwarded to Norway as that is what I paid for. As per eBay, my global tracking number is UPAAB***************.**I just want to say that your confirmation is misleading as from customer's point of view, I don't really care that it is in sorting center and that it really got me scared that it ended up elsewhere since receiving confirmation plus I had to investigate where it is.**Can you please confirm my parcel is going further to Norway with another delivery company?*Also, as soon as my parcel was dispatched, I have received an email with survey how was my experience with Hermes (not knowing what parcel you are referring it and from marketing point of view, there was no experience up until now).*I hope this helps improving your services.
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Hermes.com

Customer service issue
Reported by GetHuman2324390
Feb 28th, 2019 - 3 mons ago
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GetHuman2324390 started working on this issue
Feb 28th 10:09am