Before contacting them, items GetHuman-skirride may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-skirride's own words
Send a parcel ... I arranged for a Hermes courier collected parcel from my supplier through parcel*go. Collection was due to occur on Monday **th Feb. Later that day I check progress using your tracking service and it stated collection had occurred at around **.** am. This remained the case all day and all the next day (yesterday). I made enquiries with my supplier and he said nobody had come to collect the parcel. So it was not picked up at all yet you are saying you have it. The tracking data has been falsely entered. I contacted Parcel*go last night and the earliest they could arrange another pick up is Thursday so that is * days wasted on a service that was * days maximum. This is very poor customer service.*Your parcel reference is ****************
Misleading tracking inforation has delayed my parcel at least * days.
I need the parcel fast and some compensation for not providing acurate tracking data.
Only contacted Parcel*go to arrange another collection date.
I have an issue with Hermes.com too
How GetHuman-skirride fixed the problem
We are waiting for GetHuman-skirride to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.