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GetHuman-skirride's customer service issue with Hermes.com from February 2019

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The issue in GetHuman-skirride's own words
Send a parcel ... I arranged for a Hermes courier collected parcel from my supplier through parcel*go. Collection was due to occur on Monday **th Feb. Later that day I check progress using your tracking service and it stated collection had occurred at around **.** am. This remained the case all day and all the next day (yesterday). I made enquiries with my supplier and he said nobody had come to collect the parcel. So it was not picked up at all yet you are saying you have it. The tracking data has been falsely entered. I contacted Parcel*go last night and the earliest they could arrange another pick up is Thursday so that is * days wasted on a service that was * days maximum. This is very poor customer service.*Your parcel reference is ****************
Misleading tracking inforation has delayed my parcel at least * days.
I need the parcel fast and some compensation for not providing acurate tracking data.
* years
Only contacted Parcel*go to arrange another collection date.
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Hermes.com

Courier oarcel collection and delivery service
Customer service issue
Reported by GetHuman-skirride
Feb 27th, 2019 - 3 mons ago
I have an issue with Hermes.com too
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Seen by 5 customers so far
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Timeline
GetHuman-skirride started working on this issue
Feb 27th 3:18pm