I was expecting a delivery of a parcel from The Book People today, *******, between the...

GetHuman-vikkihu's customer service issue with Hermes.com from December 2018

10 views | 1107 similar | 1 following
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The issue in GetHuman-vikkihu's own words
I was expecting a delivery of a parcel from The Book People today, *******, between the hours of *pm and *pm. We WERE at home, in fact someone was present in the house all day, and yet when I checked my tracking details I found the message that a delivery had been tried at *.**pm and we weren't in, clearly not true. Do I have a calling card NO because delivery was not attempted Do I know when the next attempt will be made NO because delivery was not attempted. I have no idea when this parcel will now be delivered and will have to make arrangements because, like the majority of people, I work. This parcel contained Christmas presents that I had intended to deliver this weekend, because of your company's incompetence I will have to make alternative arrangements. Delivery of this parcel was NOT attempted and I am appalled that your company consider it ok to state a customer was not in on the tracking as an excuse for non delivery when this is clearly not the case. I need to know when this parcel is going to be genuinely delivered !!

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Hermes.com

Customer service issue
Reported by GetHuman-vikkihu
Dec 8th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1107 others
1 customer following this

Timeline

GetHuman-vikkihu started working on this issue
Dec 8th, 2018 6:47pm

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