I made an error on a collection address and after waiting for ** minutes before chattin...

GetHuman-fmasood's customer service issue with Hermes.com from November 2018

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I made an error on a collection address and after waiting for ** minutes before chatting to an advisor, I was told nothing could be done. And that the error could not be corrected. I do not believe this at all. **. I provided all the barcodes and reference numbers on the email I was sent but it apparently still could not be traced!* How ridiculous that Hermes cannot rectify something as simple as an error on a collection address or change it??!*This is appalling.* I then had to place another order and pay again for parcel drop off. **I would like a complete refund - not a voucher - on my order as it is completely unacceptable that you are forcing customers to pay for something that can easily be fixed. **My name is Fatima Wasti*Address is ** Sandringham road*Worcester Park*Surrey KT* *XW**Order ref: ********Hermes returns barcode *****************original barcode *****************order value: *.**
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Customer service issue
Reported by GetHuman-fmasood
Nov 26th, 2018 - 10 mons ago
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Nov 26th, 2018 6:31pm