I placed an order for a wine tower and received a mirror. Called customer service and t...

GetHuman2617864's complaint issue with HauteLook.com from March 2019

Help with my HauteLook.com issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2617864's own words
Get the correct item delivered ... I placed an order for a wine tower and received a mirror. Called customer service and the rep placed a new order for my original item and emailed me a turn label, which I have to take to a post office or Nordstrom store to get a refund. Not convenient, especially for a bulky item. Next order arrives and it is once again a mirror. Same one, even says mirror on the packaging. This time the rep says I have to not only return myself to get a refund, but also recommended not ordering the product for awhile until the warehouse figures out their problem. So due to incompetence, I have to make two trips to return these items, both of which I charged to my card and still have no idea about my original order. I expect better. Rep said this was their policy. Does that mean the wrong items are routinely delivered? *Order * *********
My card has been charged for * items I didn’t order, it is apparently my responsibility to return these items to get a refund, and I have yet to receive my actual order (was actually told to NOT order it again).
I don’t think I should have to go out of my way to return these and I would like my original order.
I order from all Nordstrom companies frequently and have a store card.
I have called twice and spent more time on the phone then I would have liked.
I have an issue with HauteLook.com too
How GetHuman2617864 fixed the problem
We are waiting for GetHuman2617864 to fix the problem and share the solution with the rest of us customers.
Please help with my HauteLook.com issue
Do you have a customer issue as well?
We can help you get HauteLook.com's attention and get better help faster. Tap below to get started.
Having HauteLook.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

HauteLook.com

Wine tower
complaint issue
Reported by GetHuman2617864
Mar 28th, 2019 - 24d ago
I have an issue with HauteLook.com too
Fixed
Seen by 7 customers so far
Similar issue to 35 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman2617864 started working on this issue
Mar 28th 5:32pm
GetHuman2617864 indicated the issue is not fixed yet.
Mar 28th 5:33pm
GetHuman2617864 indicated the issue is not fixed yet.
Mar 31st 7:44pm