I placed an order for a wine tower and received a mirror. Called customer service and t...
GetHuman2617864's complaint issue with HauteLook.com from March 2019
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The issue in GetHuman2617864's own words
Get the correct item delivered ... I placed an order for a wine tower and received a mirror. Called customer service and the rep placed a new order for my original item and emailed me a turn label, which I have to take to a post office or Nordstrom store to get a refund. Not convenient, especially for a bulky item. Next order arrives and it is once again a mirror. Same one, even says mirror on the packaging. This time the rep says I have to not only return myself to get a refund, but also recommended not ordering the product for awhile until the warehouse figures out their problem. So due to incompetence, I have to make two trips to return these items, both of which I charged to my card and still have no idea about my original order. I expect better. Rep said this was their policy. Does that mean the wrong items are routinely delivered? *Order * *********
My card has been charged for * items I didn’t order, it is apparently my responsibility to return these items to get a refund, and I have yet to receive my actual order (was actually told to NOT order it again).
I don’t think I should have to go out of my way to return these and I would like my original order.
I order from all Nordstrom companies frequently and have a store card.
I have called twice and spent more time on the phone then I would have liked.
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