I currently own a **** FLH Street Glide which I purchased new and am still the original...

GetHuman3861972's Complaint issue with Harley Davidson from October 2019

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The issue in GetHuman3861972's own words
I currently own a **** FLH Street Glide which I purchased new and am still the original owner. On October **th **** I took my bike into the Harley Davidson Dealership here in Tucson located at **** N I-** Frontage Rd. Tucson Arizona, ***** due to my right front brake caliper locking up. This had happened a couple of times a few weeks prior to me take bike into shop however, I had not had the time to take in to be looked at. When I dropped my bike off I was informed that they only had * technician so they don't know when the bike will be completed. Two days later they tell me that my front right caliper is frozen and needs to be replaced and that the new caliper would have to be ordered and that I needed to pay for the caliper as well as shipping before they would order the part. * days after that I was called to come pick my bike up and when I arrived I noticed that the brake line had been routed wrong as in the attached photo. They took my bike back into service department and rerouted brake line and I then left on my bike heading for California. Approximately * *** hours into my trip I was pulling over to get gas and the front brake caliper started to engage on the same caliper they had replaced. I was able to get the bike safely off the road with my passenger and spent the night at that location and continued my trip the following morning. As soon as I pulled out of the parking lot from hotel, the front caliper began to engage again and I was able to increase throttle and basically slid the locked up front tire across the intersection where I turned bike off. The rest of my trip was completed without using front brakes to avoid the caliper which they replaced from locking up again. I was returning to Tucson on October **th and about *.* hours into the trip and ** miles from home, traffic slowed down on the interstate and I had to use my brakes to accommodate the flow of traffic. When doing this, the front caliper began to lock up again so i was forced to slowly work my way through traffic to get to the shoulder and when doing so I acquired a nail in my rear tire while getting onto shoulder. I was able to plug the tire however waited * hours for a tow truck to ge my bike back to my residence. On October **th, I called the dealership because the service department is not open on Mondays and they sent a truck to my house that day to pick up my bike. The following day the dealership called me to inform me that the cause of the brakes locking up was due to a front brake line being pinched under the gas tank and that it was a result of my aftermarket handlebars which were installed * weeks after I purchased the bike. The dealership was not willing to accept any responsibility for not identifying the issue when they kindly charged me $*** for flushing my brakes and replacing the front right caliper. Due to the multiple times the caliper was locking up, my front rotor has also become damaged. I feel that the dealership should have identified the suspected issue with the brake line before they gave my bike back to me * days later and myself and the passengers started an *** mile trip. I am also attaching a photo of the caliper after the trip for your viewing. I wouldn't of had a problem with this whole experience if the so called pinched brake line was identified and i paid for them replacing it however, to charge me for a replacement part and shipping and tell me that the problem had been solved after * days is unacceptable. And they supposedly said it was identified by their lead mechanic who is also the same technician who routed the brake line incorrectly. It is customer service such as this that deters people from taking their bike so the dealership for repairs so any information or input you could provide referencing accommodations for money spent as well as time lost and damaged parts due of improper diagnosis would be greatly appreciated.**R*S*Jesse Everson*** Attachments

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Harley Davidson

Complaint issue
Reported by GetHuman3861972
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 181 others
0 customers following this

Timeline

GetHuman3861972 started working on this issue
Oct 31st, 2019 7:47pm

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