I had a cleaning Sunday where the client wasn't home and the concierge note that he lef...

GetHuman-vinetawi's customer service issue with Handy.com from June 2018

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The issue in GetHuman-vinetawi's own words
I had a cleaning Sunday where the client wasn't home and the concierge note that he left was not valid due to the concierge leaving a clock on the door that said they would be gone until * p.m. I called the client multiple times and texted with no response and waited nearby for ** minutes after doing all necessary steps. I then proceeded to check no show and left. Now next day I've completed another house and Handy has charged me with a $** late arrival fee for said same house that I tried to complete the day before. Essentially they're trying to cheat me out of the money that I have worked for.
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Customer service issue
Reported by GetHuman-vinetawi
Jun 5th, 2018 - a yr ago
I have an issue with Handy.com too
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Seen by 6 customers so far
Similar issue to 695 others
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GetHuman-vinetawi started working on this issue
Jun 5th, 2018 4:02pm
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Jun 5th, 2018 4:03pm