Hampton Bay Customer FAQ

Yes, Hampton Bay does typically offer replacement parts for their patio umbrella products. If your ribs are rusting and falling apart, you can find replacements. Depending on your model, the availability and process could vary. Please be sure to know the exact model of your patio umbrella to ensure you purchase correct replacements. This way you can get your umbrella back to looking its best in no time.

Unfortunately, Hampton Bay does not sell standalone solar panels as replacement parts for their outdoor chandeliers or any other products. If you have a problem with the solar panel on your Hampton Bay outdoor chandelier, your best course of action may be to reach out to the retailer where you purchased the item. They could potentially offer a replacement product if it's covered under warranty or provide guidance on how to fix the issue. Alternatively, you might consider engaging a professional to repair the solar panel if possible.

Good morning! For a replacement glass for your 42" Middleton ceiling fan, we recommend checking with retail stores that sell Hampton Bay products. These stores often carry spare parts such as replacement glass. If you can not find the exact model, you should be able find a compatible replacement as many Hampton Bay fans share similar parts.

It sounds like your Hampton Bay 60W digital transformer is having issues with its remote photocell. Since you've already tried replacing the photocell without success, the problem may be with the transformer itself. It might not be recognizing or responding to the photocell properly. Consider checking the connections between the photocell and the transformer, ensuring that it's properly inserted and secured. If these steps don't work, it may be necessary to replace the transformer itself. In some cases, the transformer's mechanism for interacting with the photocell could be damaged or defective.

While we can't directly provide Hampton Bay's advice, generally, cosmetic damage to patio furniture can be fixed depending on the material it is made of. For metal frames, often paint or a rust remover can help. For wicker or wood, try gentle cleaning, sanding or repainting. Upholstery damage may be fixed with patch kits or by replacing the material. Remember, it's important to follow all manufacturer guidelines and safety instructions when performing any maintenance or repairs. For specific Hampton Bay advice, a representative from their customer service or warranty department would be the best person to consult.