I’m replacing a * way pull switch in a fan for an elderly couple. *Switch is a *Zing E...

GetHuman1368496's customer service issue with Hampton Bay from October 2018

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The issue in GetHuman1368496's own words
I’m replacing a * way pull switch in a fan for an elderly couple. *Switch is a *Zing Ear B*** with terminal marked *,*,*&*. *On this switch there was a black wire and a red wire and a capacitor going across the other two terminals. *And that was it ..... no other wires. *The switch had broke at the plastic neck and did work as you would hope,*Off, slow, medium, fast. * I got a switch but cannot make it work to give me * speed and an off position. It gives me one speed. *I’m not sure which terminals the caps going into *Thank you ******@***.com
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Hampton Bay

Customer service issue
Reported by GetHuman1368496
Oct 18th, 2018 - a mon ago
I have an issue with Hampton Bay too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1368496 started working on this issue
Oct 18th 10:25am