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Hallmark Customer FAQ

Top Answers & How-to Guides

What is Hallmark's Phone Number?

The question we are asked most often is about how to talk to Hallmark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Hallmark Keepsake Ornament collection?

The Hallmark Keepsake Ornament collection is a cherished line of decorative ornaments designed to commemorate special moments and experiences....
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Contact Hallmark customer service

Order Tracking

How can I track my order?

To track your order, simply log into your Hallmark account and go to the "My Orders" section. From there, you will be able to view...
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Greeting Card Types

What are the different types of greeting cards available?

Hallmark offers a wide range of greeting cards to suit various occasions and sentiments. Our collection includes birthday cards, perfect...
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Personalization

Can I personalize a greeting card?

Yes, you can absolutely personalize a greeting card with Hallmark. We believe in the power of heartfelt connections and offer various...
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Occasions

What occasions are Hallmark cards suitable for?

At Hallmark, our wide range of cards caters to a multitude of occasions, ensuring there's something perfect for everyone. Our cards...
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E-Cards

Do you offer e-cards or digital greetings?

Yes, Hallmark does offer e-cards or digital greetings as part of its product range. Our e-cards provide a quick and convenient way...
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Return Policy

What is the return policy for Hallmark products?

The return policy for Hallmark products is straightforward and customer-friendly. If you are not completely satisfied with any Hallmark...
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Catalog Request

Can I request a catalog of Hallmark products?

Yes, you can request a catalog of Hallmark products. Getting one is easy and convenient. To receive our catalog, simply visit our website...
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Gold Crown Program

What is the Hallmark Gold Crown program?

The Hallmark Gold Crown program is a loyalty program designed to reward customers for their continued support and purchases at Hallmark...
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Gift Items

Do you sell gift items other than greeting cards?

Yes, Hallmark offers a wide range of gift items in addition to greeting cards. Our stores feature a diverse selection of gifts to suit...
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International Availability

Are Hallmark products available internationally?

Yes, Hallmark products are available internationally. Hallmark understands the importance of spreading joy and celebrating special...
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Keepsake Ornament Collection

What is the Hallmark Keepsake Ornament collection?

The Hallmark Keepsake Ornament collection is a cherished line of decorative ornaments designed to commemorate special moments and experiences....
Read more

Help me with my Hallmark customer service issue

Ask any question you have about Hallmark customer service. We will do our best to get you answers right away.
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