I paid for concert tickets in **** for a **** concert which was then postponed to...

GetHuman5878966's customer service issue with Halifax from March 2021

Help with my Halifax issue
The issue in GetHuman5878966's own words
I paid for concert tickets in **** for a **** concert which was then postponed to ****. Recently at my request I have been told a refund will be paid to the account that the original payment was from. In my case it was a Halifax credit card but since the original payment, the card has been renewed with a different number but still relates to the same Halifax credit card account.*Will the refund payment reach my credit card account with the new card number?

GetHuman5878966 did not yet indicate what Halifax should do to make this right.

How GetHuman5878966 fixed the problem
Contacted Halifax General Credit Card help line and explained the issue - was told that the details of new and old card numbers would be internally used to check for refund status and then the refund would be transferred to the current account number.
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Halifax

Customer service issue
Reported by GetHuman5878966
Mar 23rd, 2021 - 2 months ago
Fixed
GetHuman5878966 shared how to fix
Seen by 13 customers so far
Similar issue to 386 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman5878966 started working on this issue
Mar 23rd 5:26pm
GetHuman5878966 confirmed the issue is fixed. Hooray!
Mar 25th 9:23am

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