I raised a dispute of a company that have been taken payments from my account *Differen...

GetHuman3839770's customer service issue with Halifax from October 2019

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The issue in GetHuman3839770's own words
I raised a dispute of a company that have been taken payments from my account *Different amounts and days*i raised a dispute about this and I was transferred it bk to my account*I did not have access to online banking until August and still did not know how to use it correctly*I recently noticed transactions in February and March what I was unaware off*The bank informed that I should of contacted companies first *Iwasthen told because it was *** I’m unable to get this back*I disagreed and then o was told to get my credit agreement and prove all transactions were genuine *I got proof and sent it to Lloyd disputes*Wait * days and contacted bank*There said it’s in bk office and must wait * days*Theee said it’s impossible for me to receive any earlier *Day * o contacted bank anour my letter what was sent on * bd October and still not received*The bank said the claim was not disputed due to my account being closed andimnot able to resolve it *Why was I asked for proof and why was the*** says not nentiontiobed on begainonf of call

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Halifax

Customer service issue
Reported by GetHuman3839770
Oct 28th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1623 others
0 customers following this

Timeline

GetHuman3839770 started working on this issue
Oct 28th, 2019 3:44am

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