I applied for an account online using the switch service on the **rd of April I was app...

GetHuman-tashanic's customer service issue with Halifax from May 2018

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I applied for an account online using the switch service on the **rd of April I was approved I then assumed after * days I would have my switch fee of ** pound and my previous bank would close and I will start using my Halifax account however this didn't happen I still don't have my switch fee and my old bank is still open and my money is still being paid into this account. This is totally un fair this needs to be sorted!! You can't claim your the fastest bank to transfer and pay the fee when it been nearly a month since my allrdged switch took place. Now I would appreciate it if Halifax actually stuck to there own terms and conditions and rules.. Get switched in * days with us yeah right.. I keep calling to see what happened and why and each time I get transferred to switch team who coinsedently are not available then phone goes dead*! Sort it out Halifax or I will close my account and go elsewhere will not reccpmemd this bank to anyone!!
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Halifax

Customer service issue
Reported by GetHuman-tashanic
May 21st, 2018 - 6 mons ago
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Seen by 20 customers so far
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Last 4 digits of Social Security number
Timeline
GetHuman-tashanic started working on this issue
May 21st 3:47pm
GetHuman-tashanic indicated the issue is not fixed yet.
May 21st 5:07pm
GetHuman-tashanic indicated the issue is not fixed yet.
May 21st 5:08pm
GetHuman-tashanic indicated the issue is not fixed yet.
May 21st 5:08pm
GetHuman-tashanic indicated the issue is not fixed yet.
May 21st 5:09pm
GetHuman-tashanic indicated the issue is not fixed yet.
May 22nd 12:35pm
GetHuman-tashanic indicated the issue is not fixed yet.
May 22nd 4:51pm
GetHuman-tashanic indicated the issue is not fixed yet.
May 22nd 5:51pm
GetHuman-tashanic confirmed the issue is fixed. Hooray!
May 24th 5:24pm
GetHuman-tashanic confirmed the issue is fixed. Hooray!
May 24th 5:25pm