My digital banking details have been locked completely and the help prompts are not sui...

GetHuman6122586's customer service issue with HSBC (UK) from May 2021

Help with my HSBC (UK) issue
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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman6122586's own words
My digital banking details have been locked completely and the help prompts are not suiting my situation as they require either the app or the website log on unlocked to help unlock the other. The customer service helpline numbers give automated instructions which are the same as the help prompts as the website and the app which hasn’t helped. I want to reset my log in details to fix the issue but can’t find the help I need.

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Customer service issue
Reported by GetHuman6122586
May 28th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 237 others
0 customers following this


GetHuman6122586 started working on this issue
May 28th 3:00pm