On June *,**** I purchase an HP Envy X*** through Best Buy. After Best Buy transferred...

GetHuman-gkaphing's customer service issue with HP from August 2020

Help with my HP issue
First: share to improve GetHuman-gkaphing's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gkaphing may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-gkaphing's own words
On June *,**** I purchase an HP Envy X*** through Best Buy. After Best Buy transferred my data I picked up the laptop and took it home. It appeared to work fine until one day I was to take part in a Zoom chat and the microphone appeared not to be working. I figured it was something I would figure out the next time I needed it. After about ** days I had no sound at all. The speaker was not working. Followed instructions attempting to get it to work and no luck. So around the first part of August we took the laptop back to Best Buy to see what was wrong with it. They agreed there were problems and said they would check it out but wanted $***.**. We refused and asked that they recognize this was a brand new laptop that was not working correctly and we wanted it fixed or replaced with a new one. They said we would have had to return the laptop within ** days for them to correct the problem. We asked them to contact HP to get another replacement. They would not. We took the laptop to another computer service we have worked with in the past and have just found out they want $*** to fix the defect this laptop has. We have already paid $**.** to them for a diagnostic test etc. So, contacting you since you are the company who manufactured this laptop. It was less than two months old when we started having issues, in fact probably a week old when we discovered the first issue. We feel that HP produced a defective product and should replace it with a new one. We ask your assistance in solving this problem. Thank you, Donna Kaphing

GetHuman-gkaphing did not yet indicate what HP should do to make this right.

How GetHuman-gkaphing fixed the problem

We are waiting for GetHuman-gkaphing to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.
How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

HP

Customer service issue
Reported by GetHuman-gkaphing
Aug 26th, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5414 others
0 customers following this

Timeline

GetHuman-gkaphing started working on this issue
Aug 26th 11:55pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians