I purchased an HP laptop a couple months ago and it’s been glitching and give me proble...

GetHuman4863724's customer service issue with HP from May 2020

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The issue in GetHuman4863724's own words
I purchased an HP laptop a couple months ago and it’s been glitching and give me problems and I don’t have the key call or what is it called yeah the key number so I can get the free virus protection and I keep having these virus protection things pop up and there’s no reason why I should be having these problems as a brand new laptop like I said I can’t find the key code anywhereIt wasn’t giving I’ve been having glitches and problems with the computer since I got it no where could I find the key code I am supposed to have three years of the Microsoft office word excel PowerPoint there’s no key code for that I was supposed to get free virus protection no key code for that I downloaded for the virus protection as soon as I did it gave me more problems it’s asking for key code I don’t want a new laptop or want this fixed but I want this problem handled and I bought a laptop and I’m not a laptop an HP printer right I buy a printer It wasn’t giving I’ve been having glitches and problems with the computer since I got it no where could I find the key code I am supposed to have three years of the Microsoft office word excel PowerPoint there’s no key code for that I was supposed to get free virus protection no key code for that I downloaded for the virus protection as soon as I did it gave me more problems it’s asking for key code I don’t want a new laptop or I want this fixed but I want this problem handled and I bought a laptop and a laptop an HP printer right I buy a printerAnd there is no Wi-Fi information to be able to connect in order to be able to use it it said print out this print out that I would do it it would still won’t give it to me I contact support I went on the app I did everything I was supposed to in the end I never got to use the brand new printer and the glass broke on it I had to throw it away without even really do use it I still have the receipt I would like a refund or a new printer because I know my information in on that app so if you could please contact me ***-***-**** my email is *****@***.com My name is Alisha Cooper and I greatly appreciate for this to be resolved I have five children I’m disabled this is holding up my ability to be able to bring in income from my family and I can’t afford to go put more money out to buy more I know you’re a beautiful company and you stand by your word that’s why I know that you will handle this and handle it properly and I will give you the best review thank you

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How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
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HP

Customer service issue
Reported by GetHuman4863724
May 24th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 6028 others
0 customers following this

Timeline

GetHuman4863724 started working on this issue
May 24th, 2020 6:28am

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