I filed my taxes with H and R block at Tri city plaza East Bay drive yesterday Saturday...

GetHuman-davesala's customer service issue with H&R Block from April 2020

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The issue in GetHuman-davesala's own words
I filed my taxes with H and R block at Tri city plaza East Bay drive yesterday Saturday the **th period it was explained to me that if I made under $***** a tax year that filing was free. Once she did my taxes I was informed that even I made under $***** that I was still do a small re fond of *** and some odd dollars but because I was due a refund I was an eligible for free filing therefore she charged me almost $*** which I believe incorrect because I was told no matter what by your customer service team if you make under ***** and attach year that filing is still free no matter what and because I will still do a small re fond she charged me and also I was told I'd get a returning customer discount coupon because I had to file a ** * * * a form for insurance through the marketplace which is $** to file. And the coupon would have gone for that filing only costing me $** at that point. I feel like I have been misinformed and that I was lied to. I need to reconcile this I don't feel that I owe for my taxes because of making under ***** and I'm still do my refund and I'm still do the coupon. I was still she might not be able to give me a coupon and because I'm due a refund that she has to charge me money therefore a cuts any refund I get in half almost under a $*** which is unacceptable. Please contact me as soon as possible my name is David Saladino. My contact number is ********** please contact me as soon as possible. Thank you.

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H&R Block

Customer service issue
Reported by GetHuman-davesala
Apr 26th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 5563 others
0 customers following this


GetHuman-davesala started working on this issue
Apr 26th, 2020 8:11pm